We care that you are happy with your purchase, please make your selections carefully. It is our mission to make your shopping experience fantastic. However, due to health and sanitary concerns we cannot accept returns of sexually oriented items. Returns must be thrown away and credit or exchange cannot be issued. If your item is defective please see defective item policy and contact us within 30 days. Send e-mail to info@enchantasys.com and include your name, order number and related product information.

Shipping Privacy

Your privacy is our goal. Shipping is discreet through our fulfillment partner, ETC. 



Personal Information

We do not share your personal information, address or e-mail with any other business. 



International Shipping

We DO ship internationally to many destinations in North and South America, Australia, Europe and Asia. International shipping options are provided during check out. Free shipping offers do not apply to international shipments.



Defective Items

Please contact us within 30 days, if you receive a defective item. We will determine as to whether a return is necessary. The item will be replaced with a duplicate item. Send e-mail to info@enchantasys.com and include your name, order number and related product information. 



Undelivered Packages

If you miss your delivery and the order is returned to us, we will gladly reship it to you. You will be billed for the original and reshipping charges. Orders that have been shipped and are refused or returned will be charged shipping fees and the 10% cancellation fee. Credit issued less the shipping charges and 10% fee.



Back Orders

You will be contacted if any of the items on your order are not available. Items that are in stock will be shipped immediately. When the back order or replacement item(s) are shipped we will pay the shipping charges on the second order.

You will only be charged for the product when it is shipped plus applicable shipping charges.



Order Cancellations

All orders are processed within 24 hours, many times the same day. Orders cancelled immediately will incur no charges. After 24 hours there will be a cancellation fee of 10%. Orders that are cancelled after they have been shipped will be charged shipping charges and 10% cancellation fee.

Credit issued for the return will be less the shipping charges and cancellation fee.



Contact Us:

Enchantasys

Info@Enhantasys.com

701.280.0200

2512 7th Ave S
Fargo, ND 58103