Returns, Refunds, and Discreet Packaging

Your privacy and happiness is very important to us. As a result, we deliver all of our orders in 100% discreet packaging and strive to get your orders to you as quickly as possible. We offer multiple courier options including FedEx, USPS, and UPS.

  • Orders placed before 3 PM EST on Monday through Friday are shipped the same day
  • Orders placed after 3 PM EST on Sunday through Thursday will ship the next day
  • Rush orders (express or overnight) placed M-F before 3 PM EST will be shipped that day.
  • Rush orders (express or overnight) placed after Friday at 3 PM EST and on Saturdays will ship on Monday (except holidays)
  • Priority, Express, and Overnight shipping options - depending on your metro area, rushed packages maybe delivered on Saturdays.

Holiday's & Shipping

We work hard to deliver your packages to you as quickly as possible. As a result, orders can be placed on our site 24/7, and 365 days out of the year! But our couriers need a rest sometimes, and delivery may be delayed on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr’s Birthday
  • Washington’s Birthday (President’s Day)
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving
  • Christmas Day

 

DELIVERY OPTIONS AND PRICES FOR USA 

 USA Shipping Options (Contiguous US Only)  Cost Free if you spend over
UPS/USPS Standard (3-5 business days) $8.99 $59
USPS Priority Shipping (2-3 business days) $12.00
USPS Express Expedited Shipping (1-2 business days) $19.99
Premium Next Business Day Delivery  49.99

DISCREET SHIPPING/BILLING

Simple brown boxes and plain envelopes are used for all deliveries. The shipping labels and return address are for our warehouse addresses and do not indicate the contents or origin. 

TRACKING MY ORDER

Free tracking is included for all orders placed in the United States. FedEx, USPS, and UPS. Within 12-48 business hours of placing your order, you’ll receive an email including your tracking details and status of your order.

There are multiple ways to track your order.

1. Go to our Account page by clicking here, then click on your order number, which should take you to a page like the one below:

Then you should see below the items you ordered Fulfilled date click the link and it will take you to the carriers tracking page. 

2. You will also receive a email with your shipment tracking info. 


Personal Information

We do not share your personal information, address or e-mail with any other business. 


International Shipping

We DO ship internationally to many destinations in North and South America, Australia, Europe and Asia. International shipping options are provided during check out. Free shipping offers do not apply to international shipments.


Defective Items

Please contact us within 30 days, if you receive a defective item. We will determine as to whether a return is necessary. The item will be replaced with a duplicate item. Send e-mail to info@enchantasys.com and include your name, order number and related product information. 


Undelivered Packages

If you miss your delivery and the order is returned to us, we will gladly reship it to you. You will be billed for the original and reshipping charges. Orders that have been shipped and are refused or returned will be charged shipping fees and the 10% cancellation fee. Credit issued less the shipping charges and 10% fee.


Back Orders

You will be contacted if any of the items on your order are not available. Items that are in stock will be shipped immediately. When the back order or replacement item(s) are shipped we will pay the shipping charges on the second order.

You will only be charged for the product when it is shipped plus applicable shipping charges.


Order Cancellations

All orders are processed within 24 hours, many times the same day. Orders cancelled immediately will incur no charges. After 24 hours there will be a cancellation fee of 10%. Orders that are cancelled after they have been shipped will be charged shipping charges and 10% cancellation fee.

Credit issued for the return will be less the shipping charges and cancellation fee.

How do you measure your toys?

We typically provide four (sometimes more) measurements for our toys.

Length: The vertical length of the toy from the two farthest reaching points

Insertable Length: The length of the toy designed to be safely inserted

Width (or diameter): The distance across the toy's girth

Girth (or circumference): Our measure of a toys thickness, in circumference


Contact Us:

Enchantasys

Info@Enhantasys.com

701.280.0200

2512 7th Ave S
Fargo, ND 58103